Digital Red’s standard Hosting 500 accounts are held on a reliable cloud server system to ensure stability and dependability.
The enterprise datacentre used is properly secured and backed up by a full N+1 UPS and there’s a generator backup for really unexpected power problems. As a cloud server, the service is not dependent on any specific hardware, so if there is ever a physical hardware problem, there is alternative equipment on ‘hot standby’ ready to take over: you need do nothing. All of the servers are Dell PowerEdge and at the time of writing (December 2012) they are running Intel Xeon E5640 CPUs.
Secure data and backup
All data is stored in the UK, both on the hosting system itself, and on the fully comprehensive enterprise-grade constant data protection (CDP) backup that all accounts enjoy as standard.
External monitoring and transparency
The Pingdom service monitors the server used for hosting users’ accounts (including this website) with a ‘resolution’ of 5 minutes (ie it checks every 5 minutes to make sure that the server is working) and the records for the service’s reliability for the last two years is available for your inspection here. Not many hosting services let you see that information – but hey, I am proud of the reliability, and if you had an account you’d soon find out if it wasn’t reliable, so there’s nothing to hide.
Pingdom also provide a monthly status report by email: if you’d like to receive a copy of that, get in touch and I’ll happily add you to the recipient list. (the minimum “downtime” is always 5 minutes, even if it is really only 20 seconds, because Pingdom only checks that the server is responding every 5 minutes. If there is no response, there’s no additional check from Pingdom for the next 5 minutes)
Server management and support
The server equipment is all in the UK, and is administered and fully managed by UK based experts around the clock. Engineers at the Centro data centre monitor the data centre and technicians specialising in hosting, email and cPanel based servers at UK Dedicated monitor and support the server itself. You need do nothing – everything is taken care of. If you have a problem, contact Daniel – either to report a problem or for technical support if you’re not sure how to do something.