Remote Desktop Technical Support

Start now To initiate a remote desktop support session, click the Start Now button and install the web-browser plugin when prompted. If you have problems getting the plugin to install, follow the instructions to download the “standalone client”.

Once you have the 6-digit Client ID, call Daniel on 020 3411 4445

The Client ID is only valid for 30 minutes and only if you keep open the window that displays it.

Support charges are simple and straight-forward.

Remote desktop, email & telephone support is just £25 for the first half an hour, and then £40 per hour after that. You’ll receive an invoice which you should pay within 14 days.

If you prefer a visit to fix your problem, call first to check it can’t be sorted quickly over the phone, and if not, we’ll agree a time and date.

Most on-site visits are in Central London and West London – for which I charge a flat rate of just £40 to cover travel time and expenses. For long distance or short notice travel I charge time for travelling one way and the cost of travel (train tickets etc).  Regardless of distance travelled, I charge £40 per hour for the time that I spend with you providing the technical support.