Digital Red Professional & friendly technical support for individuals and small businesses 2015-11-19T14:06:08Z Daniel <![CDATA[Lenovo laptop with SYSTEM_THREAD_EXCEPTION_NOT_HANDLED error]]> 2015-10-26T07:49:58Z 2015-10-23T07:47:45Z I have recently seen the message below on a Lenovo B50-80 laptop which was running Windows 8.1:

Your PC ran into a problem and needs to restart.  We’re just collecting some error info, and then we’ll restart for you.
If you’d like to know more, you can search online for this error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

2015-10-25 15.59.13


Searching for that error didn’t reveal very much: only a few suggestions that the problem was likely to be a video card driver, and that by booting into Safe Mode and uninstalling the video driver might help.  It won’t.

After the laptop has tried booting a second time, you’ll see the message which says

It looks like Windows didn’t load correctly.
If you’d like to restart and try again, choose “Restart my PC” below.  Otherwise, choose “See advanced repair options” for troubleshooting tools and advanced options.  If you don’t know which option is right for you, contact someone you trust to help you with this.

2015-10-25 16.15.58

I clicked See advanced repair options and then Advanced again, and selected System Restore to wind the PC back a couple of weeks.  The restore worked, and Windows booted back up again.

2015-10-25 16.26.26

That’s not enough!  The PC will go back to the SYSTEM_THREAD_EXCEPTION_NOT_HANDLED “BSOD” (Blue Screen Of Death) error after a couple of reboots!

The problem reoccurs whenever the Windows Update number KB3088195 is installed.  It’s a critical security update, so you can’t choose not to install it without leaving your PC vulnerable to attack in the future.

The Lenovo B80-50 range of laptops (and no doubt, similar laptops with different model numbers) has a program called Lenovo USB Blocker installed by default.  It’s that which is clashing with the KB3088195 update.

The fix I used was simply to uninstall the USB Blocker application: once that’s gone, the Windows Updates will install without problem, and the PC will continue to reboot.  Lenovo have an updated USB Blocker program if you really want to keep it.

If you have this same problem on your own laptop, you can therefore resolve it by using System Restore to go back to a restore point before about 15th October 2015, uninstall USB Blocker, and you’re done.  If you don’t fancy doing that, or don’t know how to do that, give me a call on 020 3411 4445 and I can help you through it.

Daniel <![CDATA[ScreenConnect alternatives]]> 2015-10-21T16:14:58Z 2015-10-20T08:46:10Z
  • Ammy
  • Anydesk
  • Bomgar
  • Citrix GoToAssist
  • Copilot
  • DualDesk
  • Goverlan
  • Guacamole
  • Instant Housecall
  • ISL Online
  • Lepid Remote Admin
  • LiteManager
  • LogMeIn Rescue
  • MSP Anywhere (ex BeAnywhere)
  • Proxy Pro
  • RapidAssist
  • Remote To PC
  • Remote Utilities
  • Simple Help
  • Solarwinds Dameware
  • TeamViewer
  • Techinline
  • WebEx remote support
  • ]]>
    Daniel <![CDATA[Delete all files with specific extension in a tree of folders]]> 2015-02-06T14:14:37Z 2015-02-06T14:14:37Z In Windows using the command prompt you can delete all files including [1] in their name by using:

    DEL /F /S /Q /A "C:\Users\USERNAME\Documents\*[1]*"

    Replace the /Q with /P if you want to be asked for confirmation on each file

    Be careful that you don’t delete files you didn’t mean to – but in the example I was working on, multiple copies of each file were restored from a corrupted hard drive and there were copies of filename.jpg as filename[1].jpg and filename[2].jpg, so the above command a couple of times deleted everything that was duplicated perfectly

    Daniel <![CDATA[Outlook 2007 gives certificate error for Gmail IMAP email]]> 2014-05-30T05:51:28Z 2014-05-30T05:48:54Z imap-ssl-cert-error-with-gmailIf you get the error from Outlook 2007 which says “The server you are connected to is using a security certificate that cannot be verified. The target principal name is incorrect” when you collect your email via IMAP, you have a button which says View Certificate and a question Do you want to continue using this server? with the answer Yes or No.


    Google’s new SSL certificate

    Google have installed a new SSL secure server certificate on the mailserver named, and Outlook 2007 tells you that it’s not valid.

    It is valid – instead of Google having a certificate issued for the server name, they have applied a new certificate that is issued to * … the * means “all servers”.


    The certificate for * IS valid

    That means that a certificate issued to * does cover, and is valid for


    Stop the prompt appearing!

    Outlook 2007 is wrong to question it, but what can you do?

    The answer is easier than you probably expected: install Office 2007 Service Pack 3.  You really should have had it installed already, but if you’re seeing the certificate prompt, chances are, you don’t.


    Download Office 2007 SP3

    You can download Office 2007 SP3 from Microsoft here – click the big Download button to start the download.  It’s about 360 MB.office2007sp3

    Daniel <![CDATA[Email attachment sizes]]> 2014-05-09T20:06:41Z 2011-09-28T12:17:15Z For large files, email isn’t ideal.  That said, there are no real set rules for email attachments’ size.

    I think that it is reasonable to assume 5 MB will always go through without any problem, and 10MB usually will too.

    Google’s Gmail service allows upto 25 MB, though I don’t think I’d ever try sending a file of that size by email.

    Blackberry handhelds can’t deal with anything larger than 8 MB, but few people read mail on their Blackberry exclusively.

    Email is not particularly efficient at sending attachments though: they are 30% larger in transit than they are on your PC, so a 10 MB PDF will generate a 13 MB email

    If you have a website you could use your webspace (it’s easy to upload files using cPanel or an FTP program like Filezilla).  You could also use a service like Dropbox.

    Daniel <![CDATA[Installing the latest version of Adobe Reader]]> 2012-01-03T21:14:59Z 2011-09-05T10:37:49Z redirects to now

    Daniel <![CDATA[Set Google as the default search engine in Internet Explorer on Windows 7]]> 2011-09-05T10:00:39Z 2011-09-05T10:00:39Z No Google in the Internet Explorer 9 list of search engine options

    No Google!

    Somehow Microsoft seem to have forgotten to add Google to the list of options of default search engines when you first load Internet Explorer on a new installation of Windows 7.

    There is an easy way to add Google as the default search engine though: the older Add Search Providers page on the Microsoft website lists Google.

    All you need to do is:

    1. Visit the Add Search Providers on the Microsoft website:

      Add Search Providers to Internet Explorer

      Add Search Providers page

    2. Click on the Google entry
    3. In the window which opens, click the Default option before pressing OK

      Click "Make this my default"

    4. Now when you type into the address/search bar, Google is set as your default search engine.

      Test search

    5. You’ll probably want to click the Turn on search suggestions option in the above screenshot, and if you have the Bing toolbar installed as in these screenshots, you’ll probably want to remove that too (from Control Panel, then Add/Remove Programs)
    Daniel <![CDATA[Recent Places shortcut on task bar]]> 2011-08-08T06:39:33Z 2011-05-19T10:09:30Z

    Once the Windows Explorer Properties window opens, empty whatever is in te Target field and copy/paste this in:

    %SystemRoot%\explorer.exe “%userprofile%\Links\RecentPlaces.lnk”

    Daniel <![CDATA[Windows Explorer paths]]> 2011-08-08T06:39:33Z 2011-05-19T09:41:59Z Default setting:

    “Recent Items” directory can also be found in the directory structure by following this path:

    My Computer
    %SystemRoot%\explorer.exe /E,::{20D04FE0-3AEA-1069-A2D8-08002B30309D}

    My Documents
    %SystemRoot%\explorer.exe /N,::{450D8FBA-AD25-11D0-98A8-0800361B1103}

    Recycle Bin
    %SystemRoot%\explorer.exe /N,::{645FF040-5081-101B-9F08-00AA002F954E}

    Network Neighborhood
    %SystemRoot%\explorer.exe /N,::{208D2C60-3AEA-1069-A2D7-08002B30309D}

    Default Web Browser
    %SystemRoot%\explorer.exe /N,::{871C5380-42A0-1069-A2EA-08002B30309D}

    Computer Search Results Folder
    %SystemRoot%\explorer.exe /N,::{1F4DE370-D627-11D1-BA4F-00A0C91EEDBA}

    Network Search Results Folder
    %SystemRoot%\explorer.exe /N,::{E17D4FC0-5564-11D1-83F2-00A0C90DC849}

    Web Folders
    %SystemRoot%\explorer.exe /N,::{20D04FE0-3AEA-1069-A2D8-08002B30309D}\::{BDEADF00-C265-11D0-BCED-00A0C90AB50F}

    Control Panel
    %SystemRoot%\explorer.exe /N,::{20D04FE0-3AEA-1069-A2D8-08002B30309D}\::{21EC2020-3AEA-1069-A2DD-08002B30309D}

    Printers and Faxes
    %SystemRoot%\explorer.exe /N,::{20D04FE0-3AEA-1069-A2D8-08002B30309D}\::{21EC2020-3AEA-1069-A2DD-08002B30309D}\::{2227A280-3AEA-1069-A2DE-08002B30309D}

    Scanners and Cameras
    %SystemRoot%\explorer.exe /N,::{20D04FE0-3AEA-1069-A2D8-08002B30309D}\::{21EC2020-3AEA-1069-A2DD-08002B30309D}\::{E211B736-43FD-11D1-9EFB-0000F8757FCD}

    %SystemRoot%\explorer.exe /N,::{20D04FE0-3AEA-1069-A2D8-08002B30309D}\::{21EC2020-3AEA-1069-A2DD-08002B30309D}\::{D20EA4E1-3957-11d2-A40B-0C5020524152}

    Network Connections or My Network Place
    %SystemRoot%\explorer.exe /N,::{20D04FE0-3AEA-1069-A2D8-08002B30309D}\::{21EC2020-3AEA-1069-A2DD-08002B30309D}\::{7007ACC7-3202-11D1-AAD2-00805FC1270E}

    Administrative Tools
    %SystemRoot%\explorer.exe /N,::{20D04FE0-3AEA-1069-A2D8-08002B30309D}\::{21EC2020-3AEA-1069-A2DD-08002B30309D}\::{D20EA4E1-3957-11d2-A40B-0C5020524153}

    Tasks Scheduler
    %SystemRoot%\explorer.exe /N,::{20D04FE0-3AEA-1069-A2D8-08002B30309D}\::{21EC2020-3AEA-1069-A2DD-08002B30309D}\::{D6277990-4C6A-11CF-8D87-00AA0060F5BF}

    My Computer” highlighted in left side with all drives visible but not expanded and C: highlighted in right side:
    %SystemRoot%\explorer.exe /e,/select,c:

    Desktop highlighted and nothing expanded:
    %SystemRoot%\explorer.exe /e,/n,/select,/root,c:

    All drives visible and the system drive highlighted and expanded in full
    %SystemRoot%\explorer.exe /e,/select

    All drives visible and the system drive expanded in small screen:
    %SystemRoot%\explorer.exe /e,/select,%systemroot%

    Only Windows Directory visible highlighted and expanded:
    %SystemRoot%\explorer.exe /e,/root,%systemroot%

    All drives visible but only C: highlighted and expanded:
    %SystemRoot%\explorer.exe /e,c:

    Nothing expanded and My Computer highlighted in right side:
    %SystemRoot%\explorer.exe /n,/e,/select,

    Opens the Windows folder as a folder: %SystemRoot%\explorer.exe %systemroot%

    Opens as “My Computer”: %SystemRoot%\explorer.exe %systemroot%,

    This opens the Desktop folder with “My Computer” highlighted:
    %SystemRoot%\explorer.exe %systemroot%,/select,

    “Desktop” highlighted in the left side and no drives visible:
    %systemroot%\explorer.exe /e,/root,::{20D04FE0-3AEA-1069-A2D8-08002B30309D},/select

    “My Computer” highlighted in left side and all drives visible but none expanded:
    %systemroot%\explorer.exe /e,/root,::{20D04FE0-3AEA-1069-A2D8-08002B30309D}

    “Desktop” in left side highlighted and “My Computer” highlighted in right side and no drives visible: %systemroot%\explorer.exe /e,/select,::{20D04FE0-3AEA-1069-A2D8-08002B30309D

    Daniel <![CDATA[Remove “No comments” on WordPress search results]]> 2011-08-08T06:39:33Z 2011-02-15T10:48:59Z From search.php in the theme folder, comment out

    <?php comments_popup_link(''.get_option('sthemes_comment_responsesa_name').'', ''.get_option('sthemes_comment_responsesb_name').'', ''.get_option('sthemes_comment_responsesc_name').''); ?>